FAQS


Who are you?

RAVA. is a brand built by gamers, for gamers. We’re not just here to sell products—we’re here to reignite the joy and nostalgia of the golden age of gaming. Every console we provide is made with the same passion and dedication that we put into our own gaming experiences. When you buy from us, you’re not just getting a product—you’re getting a piece of the magic that defined a generation.

 

What are the shipping and delivery times?

We ship directly from our suppliers and dispatch orders within 1-3 business days of the order being processed. Estimated delivery times vary depending on which countries the item is being shipped to:

    • AUSTRALIA: 5-15 Business Days
    • INTERNATIONAL: 5-15 Business Days

    NOTE: Shipping times typically vary based on the customs of each country. Some countries may clear packages faster than other.

    Delivery delays can occasionally occur (natural disasters, pandemics, situations out of the seller’s control). 

    What if there’s a delay with my order?

    If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

     

    How can I track my package?

    A tracking number will be added to your order details as soon as they are available. You will be notified via email so that you can keep track of the delivery status every step of the way.

     

    What happens if the estimated delivery time passed and I still did not receive my order?

    Please contact us with your order number ASAP so that we can check and boost the delivery process. You can email us at support@ravaplay.com or by using the Contact Us page.

     

    What do I do if my product arrived damaged?

    If you receive damaged merchandise, please email us with pictures at support@ravaplay.com right away. You can also check our Returns Policy to see whether you meet the criteria for a return.

     

    Can I return my product for a refund?

    Sure! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To quality for a return, check out our Returns Policy to see whether you meet the criteria.

    To start a return, you can contact us at support@gmail.com, or by using the Contact Us page.

    Your refund will be automatically processed as soon as the order returns to our warehouse.