Shipping policy
Terms and Conditions
Thank you for visiting and shopping at RAVA.. The following are the terms and conditions that formulate our Shipping Policy.
Shipment Processing Time
We ship directly from our suppliers and dispatch orders within 1-3 business days of the order being processed.
If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery Estimates
Estimated delivery times vary depending on which countries the item is being shipped to:
- AUSTRALIA: 5-15 Business Days
- INTERNATIONAL: 5-15 Business Days
NOTE: Shipping times typically depend on the customs of each country. Some countries may clear packages faster than other.
Delivery delays can occasionally occur (natural disasters, pandemics, situations out of the seller’s control).
Wrong Address Disclaimer
Please ensure that the address provided is correct before finalising your order. We are not responsible for any delays or lost items due to incorrect or incomplete addresses. If you notice an error in the address, please contact us immediately to make corrections at support@ravaplay.com or Contact Us here.
Shipment Confirmation & Order tracking
A tracking number will be added to your order details as soon as they are available. You will be notified via email so that you can keep track of the delivery status every step of the way.
Customs, Duties, and Taxes
RAVA. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges.
Damages
If you receive damaged merchandise, please email us with pictures at support@ravaplay.com right away. You can also check our Returns Policy to see whether you meet the criteria for a return.